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Country/Region

Currency


United Arab Emirates/USD

Shipping Cost

1. Free shipping over $500 for each order;

2. Shipping costs for orders less than $500 refer to the estimated shipping costs on the shopping cart page.

Delivery

1.The Customer's delivery options, and the prices for them, are as set out on the ECVV website at the date of order or will be notified to the Customer at the time of order.

2.Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.

3.ECVV will aim to deliver products in accordance with the times and dates for delivery quoted on the ECVV website or by ECVV' employees (the 'Quoted Delivery Times'), but Quoted Delivery Times are approximate only and ECVV shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.

4.If any delivery has not been made by the Quoted Delivery Time, then subject to the Customer notifying ECVV of such delay, ECVV will endeavor to ascertain if the product has been delivered and will inform the Customer about the delivery status or new expected delivery time. ECVV may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable ECVV may also, at its discretion, offer an alternative delivery option. These are the Customer's exclusive remedies for late delivery.

Inspection, Delivery Delays and Non-Delivery

1.The Customer must inspect the products as soon as is reasonably possible after delivery or collection. The Customer shall, within 30 days of the date of delivery or collection, the Quoted Delivery Time or any updated estimated date for delivery, give notice to ECVV in detail of:
i Any defect in the product that is apparent on reasonable examination. In this case ECVV shall, at ECVV's discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;
ii Any shortfall in products delivered. In this case ECVV shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
iii Any delivery of products not in accordance with the order. In this case ECVV shall, at ECVV's discretion, replace the products or refund the purchase price.

2.If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. ECVV' record of the products dispatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.

3.The remedies set out above are the Customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. ECVV shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, loss of profits, loss of productivity, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.

Logistics Information Query

You can find the order in "My Account - My Order", click "View Order Details" to view your order status and logistics information.