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Returns Policy

Returns Policy

You can return your purchase for an exchange or refund up to 7 days from the date of purchase. Proof of purchase from ECVV is required for all returns. Products sold on a "Final Sale" basis cannot be returned.
Final Sale Products. Products sold on a “Final Sale” basis include:
  • Custom items or designated Sourced Products
  • Emergency response items
  • Items Marked “Non-Cancellable” and/or “Non-Returnable”

Returns Process. Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted. When returning a product, please do the following:
  • Carefully package the item(s) and include the packing slip with reason for return written on packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  • Please prepay shipping – ECVV does not accept Cash on Delivery (C.O.D.s).
  • For assistance with returns, call ECVV Customer Care at 0086 755 82468418.

ECVV Cancellation Instructions. Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order, please return it.
Product returns on defective items after 7 days: please see ECVV’s Limited Warranty for Customers.